- Refund Policy
Thank you for considering Mac Event Group: Weddings & Events for your special event.
Mac Event believes in helping its customers as far as possible, and has therefore a cancellation / refund policy.
Under this policy
- Cancellations will be considered only if the request is made on or before the first 3 days of reserving your event date.
- There is no cancellation of considered on the Same Day of the event.
- No cancellations are entertained for those products that Mac Event has obtained and / or purchased on your behalf. These purchase are specific to your event and have no value to Mac Event.
- In case you feel that the service received is not as shown on the site or as per your expectations, you must bring it to the attention of our staff during the event so that corrections may be made to your satisfaction. In the event that resolution can not be achieved, the staff will document your concerns for follow up with management. Concerns will be handled with in 24 hours of the event. The Customer Service Team after looking into your complaint will make an appropriate decision.
- In case of complaints regarding products that come from another vender or agent, please refer the issue to them.
When you reserve your date for our services, your purchase is covered by our 3-day money-back guarantee. If you are, for any reason, not entirely happy with our services, we will cheerfully issue a full refund on any and all deposits. The 3 days begin once your event is considered, “booked”.
In the event that you would need to cancel your event after the 3 day guarantee, your deposit will be forfeited.
If you need to reschedule your event to a different time or date, as a courtesy to you, we will apply that deposit to your new date and time assuming the event date is available and similar items are applied.
In some cases, such as health issues, death or weather, full refunds, or re-scheduling will be applied, at the digression of Altared Weddings and Events.
We want to once again thank you for contacting and considering Altared Weddings and Events.